SlotStars Casino Terms and Conditions

Welcome to SlotStars Casino. These terms and conditions govern your use of our website, our games and all services we provide at slotstars.com. By creating an account and using our platform, you agree to be bound by these terms in full. If you do not agree with any part of these terms, we ask that you do not use our services.

Who We Are

Our SlotStars platform is operated by Skill on Net Ltd, a company registered in Malta under registration number C50024, with its registered address at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. Deposit and withdrawal processing for Slot Stars is supplied by Skill On Net Limited, registered in the United Kingdom under number 14264775, with address Suite A, 4-6 Canfield Place, London NW6 3BT. We are licensed and regulated by the Gambling Commission of Great Britain under account number 39326. These terms are governed by the law of England, and the courts of England have sole jurisdiction over any dispute arising from your use of our services.

Eligibility and Restricted Markets

We only accept players who are resident in Great Britain. Access to parts of the SlotStars casino site may be restricted for other jurisdictions, and we reserve the right to verify your location and eligibility at any time. You must be at least 18 years old to register an account and to use our services. We may close or suspend your account immediately if we find that you have registered from a restricted territory or provided false information about your place of residence.

Slot Stars Casino Login and Account Registration

To play at Slot Stars, you must complete our registration process and create a personal account. Every SlotStars login is tied to a single verified identity, and you may not open more than one account with us. When you complete your slotstars login, you agree to keep your credentials confidential and to notify us immediately if you suspect unauthorised access to your account. We may request identity documents and a recent utility bill before we allow any deposit or withdrawal, and until verification is complete your ability to play may be limited.

Our Slot Stars app and SlotStars casino app are available for iOS and Android devices, alongside our desktop and mobile browser versions. All game rules, wagering requirements and account terms apply equally whether you access our services through the SlotStars app or through your browser.

Deposits and Currency

We accept deposits via Visa, Mastercard, Maestro, PayPal, Paysafe, Paysafecard, Apple Pay and wire transfer. Your slotstars deposit is credited immediately upon confirmation from our payment processor, except for wire transfers which take longer to clear. We do not accept payment methods that do not belong to the account holder, and we require full identity verification, together with a recent utility bill, before any deposit or play is permitted.

Your account currency defaults to GBP but switches automatically to EUR, CHF, USD, AUD, CAD, DKK, SEK, NOK, ZAR or RUB if your first deposit is made in one of those currencies; this list is non-binding and may change at our discretion. All fees quoted in these terms are expressed in GBP. The minimum deposit to qualify for our welcome offer is 10 GBP, while the minimum deposit required for any other deposit bonus is 20 GBP or its equivalent.

Withdrawals and Slot Stars Casino Withdrawal Process

Every slotstars withdrawal follows a closed-loop process and is returned to the method originally used to deposit, including Visa, Mastercard, Maestro, PayPal, Paysafe, Apple Pay or wire transfer. Where your original deposit method cannot accept payouts, we require an alternative method registered in your own name, fully verified before we release funds. The minimum withdrawal transaction is 50 GBP by wire transfer.

We do not limit the number of withdrawal transactions you may request per day, week or month. An individual transaction limit is set at registration, and you may request a higher or lower limit by contacting our support team by e-mail. A new withdrawal request can be submitted as soon as your previous one has been processed. Wire transfers carry a fee of 10 GBP, waived above 500 GBP; card and online wallet withdrawals are always free of charge. If a withdrawal cannot be processed to your chosen method and no alternative details are on file, we reverse the funds back to your bankroll after 7 days.

Your funds are held in a segregated players account with Barclays, meeting the Gambling Commission's medium level of player fund protection. We aim to process all SlotStars casino withdrawal requests within a few hours; once fully processed, funds are sent to you immediately. Wins of 5,000 GBP or more, and jackpot wins, may take longer to process while we complete verification checks. If your winnings arise from a deposit that has not yet cleared, and the original funds are not received within 24 hours, we reserve the right to cancel those winnings.

SlotStars Casino Bonus Terms

Our SlotStars casino bonus offers, including our slotstars no deposit bonus and slot stars no deposit bonus promotions where available, are subject to specific wagering conditions. Our new player welcome offer awards 125 free spins on Big Bass Bonanza after a deposit of 10 GBP, with each spin valued at 0.10 GBP. This offer is credited automatically and applies to your first deposit only; you may request cancellation at any time. Winnings from these slotstars free spins carry a wagering requirement of 10 times the amount won, and only slot games count towards this requirement.

While wagering any bonus, the maximum bet permitted is 10% of the credited bonus amount, or 5 GBP, whichever is lower, and this restriction applies to gamble features and special bet features alike. We also run Daily Picks, a rotating set of offers refreshed every day and personalised to your account activity; these offers can disappear before their timer expires if your account status changes. Any slotstars promo code or slotstars bonus code we issue is subject to the specific terms published alongside that offer, and we reserve the right to withdraw or amend promotional codes at any time.

An active bonus does not block your ability to withdraw your real balance, but to withdraw you must cancel your entire bonus balance including any winnings generated from it, and this cancellation is irreversible. Non-deposit bonuses, free spins, free bets and free bingo tickets pay out a maximum of 100 GBP or twice the bonus amount, whichever is greater, and must be wagered within 24 hours of being credited.

VIP Lounge and Loyalty Rewards

We reward loyal players through our VIP Lounge, which includes six tiers: Bronze, Silver, Gold, Platinum, Diamond and Red Diamond. Every player starts at Bronze, and tiers are assigned automatically on the first day of each calendar month based on points earned the previous month. Platinum, Diamond and Red Diamond members receive higher cashback, a dedicated VIP account manager, invitations to exclusive events and faster payout processing. We may raise or lower your tier manually based on your play, and we require full identity, address and deposit verification before granting executive-level benefits.

Games and Fair Play

Our SlotStars slots library includes more than 1,000 titles, with 1,894 games in total across slots, live casino, table games, video poker, scratch cards, bingo and specialty games. We work with leading providers including NetEnt, Pragmatic Play, Play'n GO, Evolution and Big Time Gaming. All our games are RNG-certified by iTech Labs, and our slotstars live casino tables are powered by Evolution and Extreme Live Gaming, offering blackjack, roulette, baccarat and game shows with real dealers.

Customer Support and Complaints

We provide customer support via live chat, e-mail and phone, alongside a comprehensive FAQ section. Our live chat is available daily between 06:00 and 00:00 GMT. You can reach our team at support@slotstars.com, or contact our data protection officer directly at dpo@slotstars.com for any privacy-related enquiry. Complaints escalated to a manager receive a decision within 96 hours, and any unresolved gambling dispute may be referred to eCOGRA, the UKGC-approved alternative dispute resolution provider.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We encourage you to review this page periodically, and your continued use of our services after any change constitutes your acceptance of the revised terms. If you would like to register with us, or if you already hold an account, we recommend reading these terms carefully before every deposit or withdrawal you make.