SlotStars Privacy Policy

At Slot Stars, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains how we, operating the SlotStars casino platform on behalf of Skill on Net Ltd, registered in Malta under Reg. No. C50024, collect, use, store and protect your information when you visit our website, use our SlotStars app, or play our games. By registering an account or continuing to use our services, you agree to the practices described below.

Information We Collect

When you create an account, use SlotStars login credentials, or interact with our platform, we collect several categories of information necessary to provide our services and comply with our licensing obligations under the Gambling Commission of Great Britain.

• We collect registration details such as your name, date of birth, address, email address and phone number when you complete the SlotStars register process.
• We collect identity verification documents, including proof of address and a recent utility bill, before any deposit or withdrawal can be processed.
• We collect financial information related to your slotstars deposit and slotstars withdrawal activity, including payment method details used through Visa, Mastercard, Maestro, PayPal, Paysafe, Paysafecard, Apple Pay or wire transfer.
• We collect gameplay data, including your activity across our slots, live casino, table games and bingo rooms, to manage your account balance, bonuses and VIP Lounge status.
• We collect technical data such as your IP address, device type, browser information and login timestamps whenever you access our SlotStars casino app or desktop site.

How We Use Your Information

We use the information we collect to operate our services responsibly, process transactions and maintain compliance with UK gambling regulations. Our SlotStars platform relies on this data to verify your identity, prevent fraud and money laundering, and ensure that only players from Great Britain access our services, as required under our licence conditions.

• We use your data to process your SlotStars casino bonus eligibility, including welcome offers, free spins and Daily Picks promotions.
• We use your data to manage your VIP Lounge tier, calculate loyalty points and communicate relevant offers based on your play.
• We use your data to detect suspicious activity, enforce responsible gambling limits, and respond to regulatory or law enforcement requests.
• We use your contact details to send account notifications, promotional communications and updates about our slotstars bonus codes, where you have consented to receive them.

Cookies and Similar Technologies

We use cookies and similar tracking technologies on our website and within our SlotStars casino app to improve functionality, remember your preferences and analyse how players use our services. Cookies help us recognise returning users during the slot stars login process and keep your session secure. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use some features of our platform.

Data Sharing and Third Parties

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our services and meet our legal obligations.

• We share data with payment processors, including Skill On Net Limited in the United Kingdom, to process deposits and withdrawals securely.
• We share information with identity verification providers to confirm your age and residency before you can play at Slot Stars.
• We share data with regulatory bodies, including the Gambling Commission and eCOGRA, our approved dispute resolution provider, when required.
• We share limited data with game providers such as NetEnt, Pragmatic Play, Evolution and other licensed studios to facilitate gameplay and ensure fair, RNG-certified outcomes verified by iTech Labs.
• We may share information with law enforcement or courts of England, which hold sole jurisdiction over disputes involving our services.

Data Security

We implement industry-standard security measures to protect your personal and financial information. Customer funds are held in a segregated players account at Barclays, meeting the Gambling Commission's medium protection level, and we use encryption and secure authentication protocols to safeguard your SlotStars casino login credentials and payment details. While we take extensive precautions, no method of electronic storage or transmission is entirely secure, and we encourage you to use strong, unique passwords for your account.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory and anti-money-laundering obligations. Where you close your account or self-exclude, we may still be required to retain certain records for a period specified under UK gambling law before secure deletion.

Your Rights

Under applicable data protection law, you have rights regarding the personal information we hold about you. We aim to respond promptly to all requests submitted to our data protection team.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our legal and regulatory retention requirements.
• You have the right to object to or restrict certain processing activities, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our data protection officer at dpo@slotstars.com. For general account or support queries, including questions about your SlotStars app access or slotstars promo code eligibility, you can reach our support team at support@slotstars.com or via live chat between 06:00 and 00:00 GMT.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over who reside in Great Britain. We do not knowingly collect personal data from minors, and we apply strict age and identity verification procedures before allowing access to real-money play, including checks required before any slot stars deposit can be made.

International Data Transfers

As our operations involve entities in Malta and the United Kingdom, your data may be processed outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place, consistent with UK data protection standards, to protect your information during transfer and processing.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Where changes are significant, we will notify you through our website or by email. We encourage you to review this page periodically to stay informed about how we protect your data at Slot Stars.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our data protection officer at dpo@slotstars.com. Our registered address is Skill on Net Ltd, Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. We are committed to addressing your concerns and ensuring transparency in how SlotStars manages your privacy.